This course will help you develop excellent customer service skills and essential communication skills that will help enhance your own and your company's reputation.

• Developing a customer-focused attitude
• Developing excellent verbal and vocal skills
• Enhancing your telephone manner
• Presenting yourself effectively
• Excellent face-to-face interactions
• Techniques for building rapport
• Focusing on the customer's needs
• Customising your service
• Dealing with difficult customers
• Listening Skills