Training, coaching, consultancy & business solutions
Welcome
Customer Service/Helpdesk Skills
This course will help you develop excellent customer service skills and essential communication skills that will help enhance your own and your company's reputation.
Duration: 2 Days
•Developing a customer-focused attitude
•Developing excellent verbal and vocal skills
•Enhancing your telephone manner
•Presenting yourself effectively
•Excellent face-to-face interactions
•Techniques for building rapport
•Focusing on the customer's needs
•Customising your service
•Dealing with difficult customers
•Listening Skills