This course will look at ways for individuals to communicate more effectively and productively. You will explore a wide range of areas that influence communication and participate in exercises that will help to transform the way you communicate.

Topics include:

• Building rapport
• Communicating effectively
• Listening effectively
• Understanding the other person's way of thinking
• Creating a 'win-win' situation in all communications
• Using language patterns
• Communicating congruently
• Developing confidence in communicating